Shipping policy

Yes. If you want OneMarket7's shipping policy to work similarly to Meesho's customer experience—delivery through courier partners, COD where available, tracking, delivery attempts, and a 7-day return framework—use this. Meesho currently advertises 7-day returns and COD, but its exact return eligibility can vary by product. Meesho

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OneMarket7 Shipping Policy

Last Updated: 4 October 2026

At OneMarket7, we work with third-party suppliers, logistics partners, and courier services to process and deliver orders to customers across India.

1. Order Processing

Orders are generally processed within 1–3 business days after the order is successfully placed.

Processing time may vary depending on product availability, supplier processing time, order verification, and other operational factors.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

After an order has been dispatched, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Delivery to remote or certain serviceable areas may take longer.

The estimated delivery date shown during checkout or in the order confirmation is an estimate and is not a guaranteed delivery date.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Shipping charges may vary depending on the product, delivery location, order value, weight, and applicable delivery service.

If free shipping is offered on a particular product or order, the applicable offer will be displayed on the website or at checkout.

4. Order Tracking

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or your order tracking page, where available.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

5. Cash on Delivery

Cash on Delivery (COD) may be available for selected products and delivery locations.

COD availability is determined based on the delivery address, product, courier service, and other applicable conditions.

If COD is unavailable for your location or order, another available payment method may be required.

6. Delivery Attempts

Courier partners may make multiple delivery attempts if the customer is unavailable.

Customers should ensure that the provided phone number is reachable and that someone is available to receive the order.

If an order cannot be delivered because of an incorrect address, unavailable recipient, unreachable phone number, refusal to accept the order, or repeated failed delivery attempts, the shipment may be returned to the sender.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/building number
  • Street/locality
  • City
  • State
  • PIN code
  • Valid phone number

OneMarket7 is not responsible for delivery delays or failed delivery caused by incorrect or incomplete information provided by the customer.

8. Delayed Deliveries

Delivery times may occasionally be affected by circumstances outside our control, including:

  • Weather conditions
  • Natural disasters
  • Transportation delays
  • Courier service disruptions
  • Public holidays
  • High order volumes
  • Remote-area delivery restrictions
  • Incorrect or incomplete delivery information
  • Other unforeseen circumstances

We will make reasonable efforts to assist customers in tracking delayed shipments.

9. Damaged Packages

If a package appears visibly damaged or tampered with when delivered, customers should document the condition of the package and contact OneMarket7 as soon as possible.

Photos or videos of the package and product may be requested to help investigate the issue.

10. Missing, Wrong or Damaged Products

If you receive a wrong, damaged, defective, incomplete, or materially different product, please contact us within the applicable return period.

We may request photographs, videos, order details, and other information necessary to verify the issue.

Eligible cases may be resolved through a replacement, exchange, or refund in accordance with our Return and Refund Policy.

11. Returns and Refunds

Eligible products may generally be returned within 7 days of delivery, subject to the applicable product category, condition, and return requirements.

Please review our Return and Refund Policy for complete information regarding return eligibility, exchanges, replacements, and refunds.

12. Third-Party Fulfilment

Some orders may be processed and fulfilled through third-party suppliers, fulfilment partners, and logistics providers.

This may affect processing and delivery times.

Customers will receive the applicable tracking information when it becomes available.

13. Contact Us

If you have questions regarding your shipment or delivery, please contact OneMarket7 through the contact information provided on our Contact Us page.

Please include your order number when contacting us so that we can assist you more efficiently.

OneMarket7 reserves the right to update this Shipping Policy from time to time. Any updated version will be published on this page.