Refund policy
OneMarket7 Return and Refund Policy
Last Updated: 4 October 2026
At OneMarket7, we want you to have a smooth shopping experience. Eligible products may be returned within 7 days of delivery, subject to the conditions and exclusions described below.
1. Return Eligibility
A return request may be accepted within 7 days of delivery when:
• The wrong product was delivered.
• The product arrived damaged.
• The product is defective or does not function as described.
• Required parts or accessories are missing.
• The product received is materially different from the product ordered.
Return eligibility may vary depending on the product category and supplier restrictions. Products marked as non-returnable or final sale are not eligible for return unless they are received damaged, defective, or incorrect.
2. Condition of Returned Products
Products must be returned in the condition in which they were received.
Where applicable:
• The product should be unused.
• Original packaging should be retained.
• Tags, accessories, manuals, and other included items should be returned.
• Products must not have been intentionally damaged, altered, or misused.
For hygiene, personal-care, fragrance, and sealed products, opened or used products may not be eligible for return unless the product was received damaged, defective, or incorrect.
3. Damaged or Incorrect Products
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible after delivery.
We may request:
• Your order number
• Photos of the product
• Photos of the packaging
• A video showing the issue, where applicable
This information may be required to verify the issue before a return, replacement, exchange, or refund is approved.
4. Return Shipping
If the return is approved because OneMarket7 sent the wrong product or the product arrived damaged or defective, we may arrange or cover the applicable return shipping, subject to verification.
For other eligible returns, return shipping costs may be the responsibility of the customer.
Return instructions will be provided after the return request has been reviewed and approved.
5. Refunds
Refunds are processed after the returned product has been received and inspected, where an inspection is required.
Once approved, the refund will be processed through the applicable payment method.
The time required for the refunded amount to appear in your account may depend on your payment provider or bank.
For Cash on Delivery orders, we may request valid bank or UPI details where required to process an eligible refund.
6. Exchanges and Replacements
Where available, OneMarket7 may offer a replacement or exchange instead of a refund for eligible products.
Exchanges and replacements are subject to product availability and verification of the returned product.
If the same product is unavailable, we may provide another appropriate resolution, including a refund where applicable.
7. Non-Returnable Products
Returns may not be accepted when:
• The applicable return period has expired.
• The product has been used, altered, washed, damaged, or misused by the customer.
• The product is missing original accessories or components.
• The product is marked as non-returnable or final sale.
• The product is a hygiene or personal-care item that has been opened or used, where applicable.
• The returned product does not match the product originally delivered.
These exclusions do not limit your rights where applicable law provides otherwise.
8. Return Approval
Submitting a return request does not automatically guarantee approval.
Each return request may be reviewed based on the product category, reason for return, product condition, and applicable supplier/fulfilment requirements.
9. Cancellation
Orders may be cancelled before they enter processing or shipping, subject to our cancellation rules.
Once an order has been processed or shipped, cancellation may no longer be possible.
10. Contact Us
For return, exchange, replacement, or refund questions, please contact OneMarket7 using the contact information provided on our Contact Us page.
Please include your order number when contacting us so that we can assist you more quickly.
OneMarket7 reserves the right to update this Return and Refund Policy from time to time. Any updated version will be published on this page.